How do I set up the hoop for my canopy?
I’ve made a quick video for you that explains how to best set up your hoop so that the canopy hangs perfectly.
What is included in the book sling orders?
The book sling fabric and the wooden brackets are included. The only thing you need to purchase separately are your dowel rods. See our answer to the next question on where to find the best dowel rods.
Where can I find the dowel rods needed to hang the book slings?
Our brackets are made to fit two dowel rods that are 7/8″ thick in diameter. Those can be found at most hardware stores (e.g. Lowes and Home Depot) for a few dollars each. What length you need will depend on what book sling size you order. Mini book sling- 1 48″ dowel rod cut in half (they will cut it for you at the hardware store free of charge) small-2, 36″ long dowel rods. And large- 2, 48″ long dowel rods.
How do I install my Blue House Joys book sling brackets?
Your order will come with a detailed instruction pamphlet as well as a hanging guide for marking your screws.
What length do my dowel rods need to be?
The length depends on what size sling you ordered. We recommend the 7/8″ dowel rods for a sturdier hold over time.
- Mini sling – 48″ dowel rod cut in half (hardware store will likely do this for you at no charge)
- Small sling – Two 36″ dowel rods
- Large sling – Two 48″ dowel rods
How soon does my order ship?
Be sure to view the description for each item, as it varies for each. Some are ready to ship within 2 business days while others are made to order.
Can I machine wash the tents and floor pillow covers?
Each product comes with a specific care instruction tag attached. Everything is machine washable, but please follow the instructions on the tag for best results.
Do you accept refunds?
If you are unsatisfied with your purchase, I do accept returns or exchanges. You will be refunded the entire cost of the item; however, it is the buyer’s responsibility to pay for the shipping and handling (including the shipping used to mail you the new product in an exchange). In order for me to accept the return, the item must be returned to me within 14 days of when you receive it, and it must be in its original condition. While I have no problem with you wanting a refund or exchange, please talk to me first about any issues you have with your purchase. I would love any chance to work with you to ensure that you are pleased with our transaction.
Have other questions?
Nothing wrong with being inquisitive! Please send me a message and I should be able to reply with an answer within 1-2 business days.